make it right.
our new flexible exchange policy to make things more clear
so here's the deal
your product is made to order (meaning it was made specifically for you), so we can't facilitate cash refunds in every scenario.
we will facilitate refunds in the event of ...
if there is a manufacturing defect with the product that's 100% on us, and we will facilitate a full exchange or refund of the product. You can submit photos of the defects to our customer support team and we will make it right.
damaged in transit
if your package arrives damaged, please document it and we can make an insurance claim with the delivery service provider, at that point we will be able to facilitate a refund or exchange (up to you)
if we send you the wrong product, that's 100% on us, and we'll gladly facilitate the return or exchange. If you're happy with the product you received (even if there is a mistake), we are happy to provide you compensation for a future purchase!